Placeholder notice. The structure below is provided as a starting point. The client must supply the final, UK GDPR-compliant privacy policy text — including their ICO registration number, lawful bases, retention periods, international transfer arrangements and Data Protection Officer contact details — before this site goes live.
1. Who we are
WorkClaim UK is the data controller for personal information collected through this website. Our contact details and ICO registration number will be added here.
2. What information we collect
- Information you give us via our enquiry form (name, contact details, brief details of your accident and injury)
- Communications you send us by email, phone or post
- Technical data automatically collected when you visit (IP address, browser type, pages viewed)
- Cookie data — see our cookie policy
3. How we use your information
- To respond to your enquiry and provide a free case assessment
- To refer you, with your consent, to a regulated solicitor who can advise on your claim
- To improve our website and service
- To comply with legal and regulatory obligations
4. Lawful basis for processing
We rely on the following lawful bases under UK GDPR Article 6: consent (for marketing or referral); contract (to respond to your request); legitimate interests (to operate and improve our service); and legal obligation (where required by law).
5. Who we share information with
We only share your information with regulated solicitors when you have asked us to, and with trusted service providers (e.g. our IT and hosting suppliers) who process data on our behalf under written contract.
6. How long we keep information
We retain enquiry data only for as long as necessary to respond to your request and meet our legal obligations. The full retention schedule will be added here.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request erasure in certain circumstances
- Restrict or object to certain processing
- Request portability of your data
- Withdraw consent at any time
8. Complaints to the ICO
If you are unhappy with how we have handled your personal data, you can complain to the Information Commissioner's Office at ico.org.uk. We would, however, appreciate the opportunity to address your concerns first.
9. Changes to this policy
We may update this policy from time to time. The date of the last review is shown at the foot of every page.