Worried About Claiming? Here Is What to Expect

Quick Summary

• Feeling anxious about claiming is completely normal — most people who contact us have never done this before and don't know what to expect
• The process is designed to put the work on your solicitor, not you: gathering evidence, dealing with the insurer, and managing the timeline
• A free, no-obligation assessment lets you ask questions and understand your position before committing to anything
• You're in control throughout — you decide whether to proceed at each stage, and you're never pressured to accept an offer

It's normal to feel anxious about this

If you're feeling nervous, overwhelmed, or unsure whether you're "doing the right thing" by considering a claim, you're not alone. Most people who reach out have never made a personal injury claim before, are often still dealing with the injury itself, and are worried about how claiming might affect their job or relationships at work. Those are reasonable things to feel — and understanding what actually happens at each stage tends to make the process feel far less daunting.

Step by step: what actually happens

1. Initial enquiry. You describe briefly what happened, either by phone or through a short form. There's no obligation at this stage, and nothing is decided yet.

2. Free case assessment. A solicitor reviews what you've told them and gives you an honest view — including if they don't think you have a strong claim. This costs nothing and doesn't commit you to anything.

3. Funding agreement. If you decide to proceed, you're given a written Conditional Fee Agreement (no win, no fee) explaining exactly what would be deducted if your claim succeeds, and confirming you pay nothing if it doesn't.

4. Evidence gathering. Your solicitor requests the accident book entry, any CCTV, witness details, and your medical records. You don't need to do this yourself.

5. Medical evidence. An independent medical expert assesses your injury and gives a prognosis — separate from your own GP or hospital treatment.

6. Negotiation. Your solicitor deals directly with your employer's insurer. You're kept informed, but you're not the one negotiating.

7. Settlement or, rarely, court. Most claims settle without a court hearing. If court proceedings are needed, your solicitor manages the entire process and prepares you for what to expect.

Throughout all of this, decisions about whether to accept an offer, or whether to continue at all, remain yours. A solicitor advises — they don't decide for you.

What if I'm not sure I even have a claim?

That's exactly what the free assessment is for. You don't need to already know whether you have a valid claim before getting in touch — describing what happened is enough for a solicitor to give you an honest, plain-English view.

What if I decide partway through that I don't want to continue?

You can discuss this with your solicitor at any point. Your written agreement will explain what happens if you withdraw, and it's worth understanding this before you start — but deciding you don't want to proceed is your right at any stage.

What if I just want information, not a claim?

That's completely fine. Many people get in touch simply to understand their options and rights, without deciding to pursue a claim at all. There's no pressure to commit, and understanding the situation doesn't obligate you to anything.

Frequently asked questions

Will I need to speak to anyone in person?

Most communication is by phone or email, on your schedule. Attending a medical assessment is normally the only in-person requirement, and even that can sometimes be arranged locally to you.

How much time will this take up?

The bulk of the work is done by your solicitor. Your main time commitment is an initial conversation, providing evidence you have, and attending a medical assessment.

What if I don't understand something my solicitor says?

Ask them to explain it in plain English — a good solicitor will do this without hesitation, and you should never feel embarrassed to ask a question about your own claim.

Take the first step, with no pressure

A free, honest conversation is often the best way to turn a vague worry into a clear answer.

Free case assessment

Or call 01228 272395 to speak to Edward & Amaury Solicitors (SRA number: 800525). No upfront cost and nothing to pay if your claim does not succeed.